Refund policy
We want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, our return and refund policy is outlined below.
Return Eligibility
- Returns are accepted within 30 days from the date of delivery.
- Items must be returned in unused condition and in their original packaging.
- All returns must include the original order details.
Return Shipping
- Return shipping is free of charge.
- Customers will receive instructions on how to return eligible items after contacting customer support.
Non-Returnable Items
- Final sale items are not eligible for return or refund.
- Any item marked as final sale cannot be returned under any circumstances.
Refund Process
- Once a returned item is received and inspected, the refund will be processed.
- Refunds are issued within 10 business days after the return is approved.
- Refunds are sent to the original payment method used at checkout.
Exchanges
- Product exchanges are not offered.
- If a return is approved, a refund will be issued instead of an exchange.
How to Start a Return
To request a return, please contact our customer support team with your order number and reason for return.
Customer Support Contact
Business Name: TFA STORE LLC
Owner: Ali Ammar Abid
Business Address: 5900 Balcones Dr, Ste 5125, Austin, TX 78731-4257, United States
Email: support@vitamadestore.com
Phone: +1 (859) 210-9499
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed